SUPPORT

Below we have prepared frequently asked answers for your questions. If you do not find your answer, fill free to contact our friendly support team, who are always happy to help!

[email protected]

FAQ

1. How do I open an account with Bitcoin Sportsbook?

Joining Bitcoin SportsBook is easy; click the REGISTER button on the home page and complete all the information. Once done, click the orange JOIN NOW button. You will receive a welcome email and be ready to make your first deposit and start playing.

2. What are your customer support hours?

Bitcoin SportsBook's support team accepts requests 24/7 at [email protected]. Request will be answered within 24 hours or less.

3. How do I get a bonus?

Great question! Once you've joined, request your bonus via our friendly live chat. Remember, BitcoinSportsBook does not offer retroactive bonuses. You must request the bonus before placing wagers.

4. Is my personal information secure?

Bitcoin SportsBook's players can feel confident that all transactions and information are 100% confidential and secure. All financial transactions are encrypted, and we use the latest technologies to help protect your personal data.

5. I forgot my Password.

Not a problem; once you've clicked the orange LOGIN button, click the FORGOT PASSWORD link. Follow the instructions. Any issues please contact us at [email protected] using the same email you used to join BSB. Players are responsible for password confidentiality. BSB is not responsible for anyone's password other than the account owner.

6. How are rollovers calculated?

The free play bonus rollover is calculated by taking your deposit plus fees and your bonus, or bonus win amount, whichever is higher, times the rollover amount — the lower amount between the risk and the win counts towards the rollover requirement.*All free play bonuses are for straight sports wagers only.

For a Casino Bonus, you must rollover the deposit plus the casino bonus and the fees 40x. Once the rollover has been completed, the casino bonus monies will be released to your real-money balance. The max win on any casino bonus is $5000. Only slot games count towards the rollover.

7. When are payouts processed?

Payout requests are currently processed 7 days a week.

8. Do you restrict any countries from playing at Bitcoin Sportsbook?

Currently, BSB does not restrict any players from any country from betting with us, however we reserve the right to restrict any country or account at any time.

If you have more questions, please feel free to send us an email to [email protected].